Terms of Service

These Terms of Service (“Terms”) govern your use of the website crexalonphel.world and any purchase or use of products or services offered by us. We operate from the Netherlands and comply with Dutch and EU consumer law. By using the site or placing an order, you agree to these Terms.

Operator

Crexalonphel.world
Gerard Terborgstraat 46, 1071 TP Amsterdam, The Netherlands.
Email: office@crexalonphel.world

We are established in the Netherlands. Dutch consumer law (including the rules on distance contracts and the right of withdrawal) applies to consumers in the Netherlands and the EU.

Use of the website

You may use this website only for lawful purposes and in accordance with these Terms. You must not use the site in any way that could damage, disable, or impair it or interfere with others’ use. You are responsible for keeping your account credentials (if any) and any form submissions accurate and secure.

Products and information

We offer food supplements and related products. All product information on the site is for general information only. Our products are not medicines and are not intended to diagnose, treat, cure, or prevent any condition. You should read the product label and follow the instructions. If you have any health concerns, consult a healthcare professional before use.

Orders and contract

When you submit an order (e.g. via the order form), you make an offer to purchase. A contract is formed when we accept your order (e.g. by confirmation email or by fulfilling the order). We reserve the right to refuse or cancel orders in case of errors, suspected fraud, or if the product is unavailable. Prices and availability are as stated at the time of order.

Payment and delivery

All prices are in euros (EUR) and include VAT where applicable. Payment and delivery terms will be communicated at checkout or in the order confirmation. You are responsible for providing correct delivery details. Risk and title pass as stated in our delivery terms or in accordance with Dutch law (Burgerlijk Wetboek / Dutch Civil Code).

Refunds and returns

Our Refund Policy applies to returns, refunds, and cancellations. Please read it before ordering.

Intellectual property

All content on this website (text, images, logos, design) is owned by or licensed to us and is protected by intellectual property laws. You may not copy, modify, or use our content for commercial purposes without our prior written consent.

Privacy and cookies

Your use of the site is also governed by our Privacy Policy and Cookie Policy.

Limitation of liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential loss arising from your use of the site or our products. Our total liability for any claim relating to an order or the site shall not exceed the amount you paid for the relevant product or service. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited under applicable law.

Applicable law and disputes

These Terms are governed by the laws of the Netherlands. For consumers in the Netherlands, Dutch law applies; the courts of the Netherlands have jurisdiction, except where mandatory EU consumer law allows you to bring proceedings in your country of residence. For business customers, the courts of Amsterdam have exclusive jurisdiction.